Refund Policy
Dalang plans and Dalang AI credits are prepaid through QRIS. You see the exact amount before you pay, and nothing renews or charges automatically. This policy explains when we give money back.
Plans
A plan payment buys a fixed period (for example 30 days). If your current period is still running, the new period is added after its end date. If it has already ended, the new period starts when the payment is confirmed. Payments for a period that has started are not refunded, except in the cases below.
AI credits
Dalang AI credits are used as your agents call AI models. Credits that have been used are not refunded. Unused credits cannot be exchanged for cash, except when we close the service (see below). Free trial credits are not refundable, since you did not pay for them.
When we refund
- You paid but did not get what you bought. If your plan or credits were not applied after a confirmed payment, we apply them or refund the payment in full.
- You paid twice. We refund the duplicate payment in full.
- The service failed on our side. If Dalang was unavailable to you for more than 3 days in a row in a paid period because of a fault on our side, we refund the unused part of that period on request.
- We close the service. We refund the unused part of your current plan period and your remaining AI credits.
How to ask
Email [email protected] within 14 days of the payment or the problem, with the email of your Dalang account and the payment date and amount. We reply within 3 business days. Approved refunds are sent by bank transfer or e-wallet to an account in your name within 14 days.
Changes
We may update this policy. The date above shows the latest version. See also the Terms of Service and the Privacy Policy.